Terms and Conditions Gift Cards

The Regulation in its current version enters into force on August 27, 2024.

§1 Definition

The phrases used in the Terms mean:

1. Publisher - Pleso Therapy sp. z oo with its registered office in Elblag, ul. 12 Lutogo 25/7, 82-300 Elblag, entered in the National Court Register by the District Court in Olsztyn, 8th Commercial Division - National Court Register under number KRS: 0000980227, REGON: 522652856, NIP: 5783155594.

2. Gift Card - an instrument (represented by a code consisting of letters and numbers) that entitles the User to purchase Sessions offered on the Platform on its basis.

3. A Session is a 50-minute meeting with a therapist conducted through the Platform (meeting length may vary).

4. The Platform is a website operating at www.pleso.me.

5. A "Therapist" is defined as a qualified mental health professional who possesses one of the following credentials: psychological therapist, chartered psychologist (counselling/forensic/clinical),  psychotherapist, counsellor, psychotherapeutic counsellor, or therapist. Registered with an appropriate professional body that holds accreditation from the Professional Standards Agency (PSA) for Health and Social care. The Therapist must possess the requisite knowledge and experience relevant to the services provided and must ensure the consistent and reliable delivery of those services. To join the Platform, the Therapist must accept this Offer and create an Account on the Platform.

6. Terms and Conditions - these are the Terms and Conditions for the use of gift cards.

7. Platform Rules - rules and regulations for the provision of services by the Publisher, available at the link: https://pleso.me/en/legal/terms-and-conditions-2024-08-27

8. Buyer - a person who purchases a Gift Card from the Issuer in exchange for a transfer of funds.

9. User - The Buyer or any Gift Card holder who uses the Gift Card.

10. The payment operator is the Stripe platform, the provider of which is Stripe, Inc., 354 Oyster Point Boulevard, South San Francisco, California, 94080, USA.

11. Support Department - the publishing house's customer support department, available at: hello@pleso.me

§ 2 Purchase and issuance of a Gift Card

1. A gift card can be purchased through the Platform.

2. The purchase of a Gift Card is carried out on the basis of a purchase and sale agreement by placing a corresponding order on the Platform.

3. Payment for the Gift Card is made electronically through the Payment System.

4. The Buyer has the opportunity to purchase a Gift Card , which entitles the Buyer to attend a certain number of Sessions selected by the Buyer.

5. The gift card is issued to the Buyer on an electronic medium and sent to the Buyer's email address specified when placing the order.

6. The Publisher advises the Buyer to check all folders of their email, in particular the "SPAM" folder, to ensure that the Gift Card has been transferred to the Buyer.

7. A gift card is not an electronic payment instrument within the meaning of current legislation, nor is it an electronic payment card.

§ 3 Rules for using a gift card

1. Use of a Gift Cardrequires the User to create an Account on the Platform.

2. Redemption of a Gift Cardconsists of providing the User with the opportunity to purchase a Session on the Platform in exchange for presenting the Gift Cardto the Issuer during the payment process for the Session.

3. A gift card does not entitle you to pay for Subscriptions.

4. The Issuer has the right to refuse to redeem the Gift Card in the event of: - expiration of the Gift Card and the Issuer's failure to reactivate the Gift Card at the User's request after the expiration of the validity period ; - previous use of the Gift Card; - incorrect writing of the digital code of the Gift Card; - it is technically impossible to process the Gift Card (in particular, when it is impossible to obtain a connection to the Issuer's computer system), with the proviso that the Issuer will process the Gift Card as soon as the obstacle specified in this paragraph ceases to exist; - in the event that the User's actions violate the provisions of the Terms or the Platform Rules, or if the User has taken any actions aimed at circumventing the security measures applied by the Issuer or at falsifying data.

5. The Gift Card is not exchangeable for cash in whole or in part. The Gift Card is non-refundable.

§ 4 Gift card validity period

1. The gift card is valid from the moment it is issued to the Buyer and does not require additional activation by the User.

2. The gift card is valid for 180 days.

3. A Gift Card may be reactivated by the Issuer after its expiration date only if the User has not used any Sessions during its expiration date. To extend the validity of the Gift Card, the User must request reactivation of the Gift Card by contacting the Issuer through the Support Service.

4. The Gift Card is not valid: - after the expiration date, which has not been renewed in accordance with § 4.3 above; - after the number of Sessions assigned to the Gift Card has been used.

5. The user can check the number of remaining sessions by contacting support.

§ 5 Use of the gift card by third parties

1. The User is responsible for the proper use and security of the Gift Card .

2. To the extent permitted by law, the Publisher is not responsible for the use of the Gift Card by a third party.

3. Redemption of a Gift Card is a valid transaction, even if a third party has acquired the Gift Card in an unauthorized manner.

§ 6 Complaints

1. Users may submit complaints regarding the Gift Card to the Issuer.

2. Any complaints related to the purchase and use of Gift Card will be considered by the Issuer within 14 days from the date of submission of the complaint by the User.

3. The User may contact the Issuer regarding Gift Cards in the following form: a) in writing to the following address: ul. 12 Lutogo 25/7, 82-300 Elblag (b) by e-mail: hello@pleso.me.

4. The User may file a complaint if the services provided for in these Rules are not provided by the Publisher or are provided in violation of the provisions of the Rules.

5. The provisions of the Platform Rules apply to the complaint handling procedure.

6. If the Gift Card has been used in whole or in part by the time the period for withdrawal from the Gift Card purchase and sale agreement has expired, the Issuer is not obliged to reimburse the Buyer an amount equivalent to the value of the used Gift Card.

§ 7 Final provisions

1. The User and the Buyer declare that they have read the Terms and Conditions of the Platform.

2. The issuance of a Gift Card or other services, including a Subscription, is not a sale subject to value added tax (VAT) within the meaning of applicable tax legislation.

3. Any issues not regulated by these Terms are governed by the provisions relating to bearer ID cards, the provisions of the Platform Rules and the provisions of generally accepted law.

4. The Issuer reserves the right to change the terms and conditions set out in these Terms and Conditions. The User undertakes to comply with the terms and conditions in force at the time of purchase of the Gift Card, unless a change in the terms and conditions is required by law or a competent public authority, or unless the new terms and conditions are more favourable to the User, in which case the User undertakes to comply with the new terms and conditions.